Payment FAQs


October 2019

Payment FAQs

Payment
How can I pay?

Credit/Debit Cards - We accept all major credit and debit cards - Bank transfer

When should I pay for the conference?

Payment must be received prior to the conference.

If the booking is made 31+ days away from event full and cleared payment is due 30 days from invoice date.

If booking is made 30 days or less from event full and cleared payment is due immediately.

Our credit control team follow up on all outstanding amounts as they become due.

If full and cleared payment has not been received prior to the invoice due date, or if no invoice was requested, by the event start date then, at our discretion, you may be asked to make payment using a credit card on the day.

Once your booking has been received you are liable for all outstanding payments for your delegate place, therefore non-attendance at an event still incurs the fees owed.

When will I receive confirmation that I am registered?​

You will receive a confirmation via email within 24 hours of receipt of your registration.

What company name will appear on my bank or credit card statement?​

Wilmington Plc

What details will be captured during my transaction?​

  • Transaction Reference Number
  • Transaction Date
  • Transaction Amount
  • Bank Card Summary. Full bank card details are NOT stored.
  • VAT Rate and VAT Amount Paid
  • Post Code

Who is your Payment Gateway provider?​

What are your contact details for payments or if I have any further questions?​

Customer Service
T: 
+44 (0)20 7324 2365
E: 
client.care@ark-group.com

What is the cost of attending the conference?

Prices can be found on the pricing page. Please click here to Select Your Ticket.

What does the conference fee include?

Your registration fee includes attendance at the event, access to all sessions and access to sponsors/exhibitors and refreshments. 

At the Conference
When will I receive my conference material?

This will be distributed on the morning of the conference.

Are all presentations available on the web?

Presentations will be available to attendees online within 7 days of the event taking place. The distribution of presentation materials is subject to the speakers' permission.

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.

How can I get to the venue?

The event is taking place at The Holiday Inn, Bloomsbury

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.

Cancellation: Delegate Substitutions And Cancellations
What is the substitution/cancellation policy?

If you are unable to attend the event we welcome substitute delegates attending in your place at no extra charge provided that you notify us by email to: client.care@ark-group.com with the name and job title of both the registered delegate and the replacement delegate.

Please note, payment details as above apply to both the original and substitute delegate. Cancellations must be via email to client.care@ark-group.com and must be received by Wilmington Healthcare Ltd 45 days before the event start date.

Upon receipt of a timely written cancellation notice, Wilmington PLC will refund the full payment. If cancellations are received 30 days before the event start date, a partial refund (20% fee charged) will be issued. No refunds will be issued for cancellations received less than 30 days prior to the event start date, including cancellations due to weather or other causes beyond the registrant's control.

If for any reason Wilmington PLC decides to cancel this event, Wilmington PLC accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests. Substitute delegates are always welcome at no extra charge. For security reasons, all substitutions must be made in writing to Wilmington Healthcare Ltd. Please include the name of the registered delegate and job title together with the replacement delegate's name and job title.

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